iPhone bill shock hits Optus

August 21st, 2008 by Suzanne Tindal

Like Vodafone, Optus has started to receive complaints about iPhone billing problems relating to excess data charges.

Yesterday Vodafone revealed a number of customers had been hit with larger than expected bills after the carrier had not correctly transitioned them onto a new plan when they purchased an Apple iPhone.

Today one Optus customer told ZDNet.com.au that he had received a $693 bill with large data excess charges, despite the fact that he was on a $79 monthly iPhone plan with a 700MB allowance per month, of which he had used under 100MB.

The customer called the Optus call centre, where the operator tried to explain the extra charges away with pro-rata data limits. The theory was that because he had only been billed for part of the month he only had a portion of his 700MB allowance.

However, the bill covered around two thirds of the month, which meant that the under 100MB usage the customer had clocked up would have been within the allowed data usage.

After a second call, Optus discovered that he was still on his previous GPRS data plan, having not been correctly migrated, although the voice plan had been. His bill was reduced to just under $90.

However almost $130 was charged to his bank account when the time came to pay, which he has not yet sorted out. The customer speculated that with the bedlam on the day of signing up, human error could have caused him to have not been migrated to the correct data plan.

Optus declined to comment on how widespread the issue was.

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2 Responses to “iPhone bill shock hits Optus”

shona kenrick
June 14th, 2011 at 9:42pm

I'm still waiting on information from Telstra about 2 iphones we have we have been billed for a phone where the previous month was $106.15 to $1074.43 and on the other phone it jumped from 151.55 to 521.07 please explain!

Gavan Carey
July 25th, 2011 at 2:09pm

Inherited an I-phone on Saturday. Played Words with Friends over the weekend. In just under 2 days my bill rocketed to $988.00. Been with Optus for 10 years.....i dont understand! Surely an SMS should be sent to customers if it is flagged large amounts are getting racked up. Really really really annoyed!

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