I had a similar problem to that above but my bill was nearly $1800!! When I called Vodafone they said my name was on a list and I would be contacted to rectify the charges. After calling several times to see why I hadn't yet been contacted I was told that noone knew anything about a "the list" and I would have to pay the charges. When I asked for an investigation they had the hide to call me back and offer me an expensive 1GB data plan to tackle my "high usage" even though I'd used less than 50MB of my 250MB allowance. Also included in my bill was a $155 early termination fee for my pre-iphone Vodafone plan which I had never been warned about. All charges have now been reversed by Vodafone but not without considerable time on the phone arguing my case. My advice is beware!

The nightmare with Vodafone continues! I ordered an iPhone the day after they were released from the Vodafone shop - Moved my Optus account to Vodafone and waited to upgrade to the iPhone plan (as advised to me by the Vodafone shop assistant) - 3 days later was hit with a $550.00 internet usage charge on a phone I was using that doesn't have internet access - was still waiting for my iPhone to arrive. Gave up with Vodafone - too many excuses blaming Apple for everything. they even said the phone wasn't going to be locked but they are - these people are lying to everyone and then trying to lock you into a 2yr contract - Beware!! Even if you want to get out of the contract for poor service etc... Vodafone wont care - you have to pay the full contract exit fee's. If you complain they just hang up on you - Vodafone Custoemr Care = Customer Dont Give a F#@K

i was charged $2237 for this months bill because i was not aware that the iphone automatically connected to the internet. i never go online with my iphone but apparently they told m the iphone does automatic updates~ Vodafone said the iphone is my own liability and they cant do anything about the cost. Is there a way to argue my way out of this?!?!?!? I am on the $79 cap no data usage included...

I recently lost my phone after a few months - to replace it Vodafone requires paying the old contract - some 1400.00 - and starting a new one. What a joke. Stay clear of Vodafone is my advice

Last year when I upgraded my existing contract with Vodafone to an iPhone plan, I was supposed to pay $125 to finalize my previous contract. The next time I checked my bank account, I found they had direct debited $2100 from my account, leaving me with nothing. 5 hours of phone calls over 3 days, and I still had no money. I borrowed money from a friend to cover living expenses, and finally, having threatened legal action, Vodafone promised to give the money back, but it would take 5-10 business days to refund it! Apparenty, someone had screwed up the upgrade on my account and subsequently applied an I correct termination charge not once, but 3 times onto my account, then deactivated a direct debit that I'd disabled on purpose. That's right, they effectively stole $2000 from me then said I'd have to wait a week and a half to have my money back. Legal action avoided, they made no effort to apologize. What they did was illegal and a hideous breach of consumer service. 2 weeks later I got my money back, but it hardly covers the distress of living for 2 weeks without any of my hard earned money. If I'd had the time, I would have sued the bastards.

Do not use a GPS as a vodafone iPhone customer ! I just trued calling the Vodafone AU 24 hour international customer service line from Thailand, (1) it's not 24 hour, computer voice (lara) between 8pm and 8am (2) one hour and 5 mins later no answer, all the while Lara stating my call would be a attended to shortly. (3) I called from Spain 2 weeks ago due to extreme charges for GPS data on iPhone (over $1,000 for less then 50mb) I had a data plan but GPS data not covered, I was not informed of this in any way. another 1 hour call where Indian cust service Manager promised to email me his details and Fu on my inquiry, suggesting a $200 gps plan on top of my phone and data plan to cover less then 50mb, who would pay this when buying a GPS outright is far less, 80% less over 4 years, the charges are a cheap shot at apple & tom tom success, with customers being the example and suffering, looks like the call was a waste of time anyway, no follow up, I could go on, it's simply an impossible situation. 9 years with Vodafone AU and im leaving the day my contract ends. If anyone at Vodafone cares, feel free to contact me, +61 410 330 813, please exchuse my pessimism or is it realism, im not expecting a call. I doubt Optus, Telstra or 3 are angels, but they can't be this disfunctional.  

I have met this problem as you guys. Vodafone charged me $435 for this month bill. This is same problem what they said I exceed using datas romming on my phone. this is crazy. this is crazy. I would have sued the bastards.

You can use DataMan app to monitor your data use in real time. You can also define 4 custom usage thresholds. You will be notified when you exceed the thresholds. This will help to stop additional charges on your bill. You can find DataMan in the App Store.

You can always contact the telecommunications ombudsman to resolve any difficulties with Vodafone. They are notoriously pathetic when it comes to customer care and why would you bother anyway with such poor coverage.

Started a contract for 3 bussiness phones with Vodaphone, after a month recieved a bill of $1800 after 6 weeks of phone calls to India this was resolved then they started billing me fro 4 phones, two hours on the phone to India and this may be sorted out, we will see on the next bill. Then one of the phones now has an acount for $400 that is mainly for data use and we don't use data at all on the phone but Vodaphone believe an IPhone 4 automatically downloads data. The sooner this nightmare of a contract ends and I can go with another provider that may not mess up as often and as badly as Vodaphone the beter. So please be warned don't go with Vodaphone.

Vodafone: come back to Australia with your services from india everything will be alright. that's the main problem. incompetent, inexperienced employees causing all the problems.... i was on the phone with one of them for almost 2 hours just to fix a double charge which i proved the payment with receipts.. u see even though it was a simple thing, 2 hours of my precious time was wasted. why? because they usually don't understand u. period.